Headset

Keyboard & Mouse

LCD & CRT Monitor

Motherboard

Network Card

Video Camera

Video Graphics Card

Wireless Network Adapter/Router

SC-AMD(D47K)

Intel2200BG

gnwi01gs or gnwi01gt

ML-turbo

RL-700

S550 turbo

S551 turbo

S600-M59k

SC-turbo

Slim

S-turbo AMD

S-turbo-Intel

Z8100k, Z81sp, Z96js, Z92T, Z62F

LX750

C-90S

CZ-8 Ultra

D901C

CZ-7 Elite

M570TU

M860TU

CZ9-Ultra

FX-924Z

CLX-630 Ultra

LX-860

Sound Card

M571TU

M865TU

CZ-10 Ultra & Premium

LX-797

W860CU

W870CU

CX-6

Battalion Touch CZ-10

CZ-10 Ultra & Premium Touch

X8100-U3

W761CUH

M770CU

CZ-11

X7200

B7130

B5130M

W880CU

FX-926Z

W150HNQ

CZ-12

W170HN

W150HRQ

P151HM1

W251HPQ

W25AES

W150ERQ

W170ER

P151EM1

P170EM

P150EM

CZ-13

W110ER

W370ET

CZ-17

Windows 7

Windows 8

W650SR

W370ST

W350STQ

P151SM1

P157SM

P177SM

P375SM

W230ST

CX-8

B450M-IBW

Z370 IBR

Z370 Pro 4-IB

Z370 Pro 4-IBR

Z390 Phantom Gaming 4-IB

Z390 Phantom Gaming 4S AC

Z390 Phantom Gaming 4S-IB

Z490 Phantom Gaming 4 AC

B560 DS3H AC Y1

Z490-A Pro

MSI Z590 Mystic Light Fix

B365M DS3H WIFI Y1

Keyboard & Mouse 

Desktop

Laptop

Revolt

CZ-27/CZ-15

CZ-28

ASRock iBUYPOWER Motherboard BIOS

B560DS3HACY1_F3c

GIGABYTE iBUYPOWER Motherboard BIOS

MSI iBUYPOWER Motherboard BIOS

DRIVER DOWNLOADS

Customer Service and Sales

Pre-order

IBP Reward Points

Pre-ordering allows you to reserve one of our upcoming products before it becomes available to the public. Customers who pre-order with us will have the first opportunity to experience our new product first-hand! Additionally, pre-orders may be limited edition runs with limited stock, and pre-ordering will allow you to secure a product before it sells out or receive the product earlier Iift there are multiple waves of pre-order dates. We'll have cut-off dates listed for all pre-orders, in which you'll be able to cancel and request a refund at any point before this time. If you're interested, but not sure whether you want to keep the order, feel free to reach out <a href='https://www.ibuypower.com/support/contact-us' target='_blank'>here</a> for help on getting you a refund.

Why Should I preorder?

Depending on your cart content, payment is requested at checkout and captured immediately after your order is placed if a preorder is placed with another item. If your cart only contains a preorder item, payment is requested at checkout and payment will be captured once the item is available to ship. You will receive an order confirmation email shortly after the order is placed. You will receive a separate email once the payment is successful.

When is Money Taken from my Account?

Orders will remain in the "Awaiting Fulfillment" state until we have the ability to ship orders! Shortly after it's official launch, you should receive an update via email informing you that your package has shipped and will contain your tracking information. Expected Arrival Date The estimated delivery time will be provided at the time of pre-ordering, you can reference this information by visiting the product's respective pre-order page. Please note, this time is subject to change at any given moment. We will make our best efforts to deliver the product within the estimated timeframe, but delays can occur due to factors beyond our control and to help us ensure we deliver the best possible product.Any significant changes in our timeline will be broadcast via email, socials, and listed on our product detail page. Refunds and CancellationsPre-orders may be cancelled and refunded up until the product is officially launched and open for purchase to the public. Account holders may cancel immediately by logging into your account on ibuypower.com and heading to your order history page. For customers who purchase as guests, please reach out to customer support <a href='https://www.ibuypower.com/support/contact-us' target='_blank'>here</a> for any help on your order.

Will I get updates on the status of my Order?

GENERAL METER CONNECTION GUIDE

	Some meters will have connections to specific parts, such as CPU, VGA, and so on. For these meters, the temperature sensors will be connected to those components. However, many other meters do not have these designations and only label them Temp 1, Temp 2, Fan 1, Fan 2, and so forth.

	The large majority of the problem when offering meters is that we have a wide selection of cases and components that you can choose from so there is no 'one size fits all' answer to this. However, we have tried our best to create a general connection guide that I hope will help your question on how your metered system is or will be connected.
<table border='1' cellpadding='0' cellspacing='0' style='width: 743px' width='743'>
	<tbody>
		<tr>
			<td style='width: 251px; height: 73px'>
				
					&nbsp;
				
					Air Cooled Systems:
				
					&nbsp;
			</td>
			<td style='width: 250px; height: 73px'>
				
					&nbsp;
				
					Single Rad Systems:
			</td>
			<td style='width: 243px; height: 73px'>
				
					&nbsp;
				
					Dual Rad Systems:
			</td>
		</tr>
		<tr>
			<td style='width: 251px; height: 64px'>
				
					Fan 1: CPU Fan
				
					Sensor 1: CPU Temp
				
					&nbsp;
			</td>
			<td style='width: 250px; height: 64px'>
				
					Fan 1:Radiator Fan
				
					Sensor 1: CPU Temp
				
					&nbsp;
			</td>
			<td style='width: 243px; height: 64px'>
				
					Fan 1:Radiator Fan 1
				
					Sensor 1: CPU Temp
				
					&nbsp;
			</td>
		</tr>
		<tr>
			<td style='width: 251px; height: 64px'>
				
					Fan 2: Front Fan
				
					Sensor 2: System Temp
				
					&nbsp;
			</td>
			<td style='width: 250px; height: 64px'>
				
					Fan 2: Front Fan
				
					Sensor 2: System Temp
				
					&nbsp;
			</td>
			<td style='width: 243px; height: 64px'>
				
					Fan 2: Radiator Fan 2
				
					Sensor 2: CPU Temp
				
					&nbsp;
			</td>
		</tr>
		<tr>
			<td style='width: 251px; height: 64px'>
				
					Fan 3: Rear Fan
				
					Sensor 3: VGA
				
					&nbsp;
			</td>
			<td style='width: 250px; height: 64px'>
				
					Fan 3: Side Fan
				
					Sensor 3: VGA
				
					&nbsp;
			</td>
			<td style='width: 243px; height: 64px'>
				
					Fan 3: Front Fan
				
					Sensor 3: System Temp
				
					&nbsp;
			</td>
		</tr>
		<tr>
			<td style='width: 251px; height: 64px'>
				
					Fan 4: Side Fan
				
					Sensor 4: HDD
				
					&nbsp;
			</td>
			<td style='width: 250px; height: 64px'>
				
					Fan 4: Top Fan
				
					Sensor 4: HDD
				
					&nbsp;
			</td>
			<td style='width: 243px; height: 64px'>
				
					Fan 4: Side Fan
				
					Sensor 4: VGA
				
					&nbsp;
			</td>
		</tr>
		<tr>
			<td style='width: 251px; height: 50px'>
				
					Fan 5: Top Fan
				
					Sensor 5: Top Fan
				
					&nbsp;
			</td>
			<td style='width: 250px; height: 50px'>
				
					Fan 5:optional
				
					Sensor 5: optional
				
					&nbsp;
			</td>
			<td style='width: 243px; height: 50px'>
				
					Fan 5:Top Fan
				
					Sensor 5: HDD
				
					&nbsp;
			</td>
		</tr>
	</tbody>
</table>

	&nbsp;

	&nbsp;

	* Please note: Depending on the case, amount of fans, and type of fans in the case, not all fan controls and sensors may be used

Meter Connection Guide

With the sole exception to Canada, we do not ship internationally, nor do we have any locations in other countries. Additionally, we do not accept international credit cards.

Do you ship internationally?

We offer a payment plan through Affirm.&nbsp; There is a qualification process that takes place when you place an order.&nbsp; You can see full details at:&nbsp; <a href='https://www.ibuypower.com/financing'>https://www.ibuypower.com/financing</a>&nbsp;and <a href='https://www.affirm.com/faqs/'>https://www.affirm.com/faqs/</a>

Do you have a payment plan?

We do not accept PayPal, but we do accept prepayment by cashier’s check, money order, or bank wire transfer.

Do you accept PayPal?

<div id='imcontent'>
	
		Please make sure to first check all cables and connections.&nbsp;&nbsp;If your system has integrated/onboard video please verify you are connecting to the dedicated graphics card which will be located further down on the back of the system.&nbsp;&nbsp;Should that not work, try swapping out your system RAM and running each stick one slot at a time and one stick at a time.&nbsp;&nbsp;
</div>

Upon boot I get no video signal to my monitor and get only a black/blank screen.  What can I do?

First, verify that you have the latest available display drivers and patches installed for the game you are playing. For video drivers check either AMD or Nvidia depending on which video card you have.Next, check your GPU’s temperatures to verify the video card is not overheating. One application you can use to check this is a program called GPU-Z.If you are still having issues with your system, please contact our Tech Support Department.

I get frequent lockups in games, where the screen will go black or freeze and I will get stuttering audio in the background.

We do not charge duty or tax for Canadian orders. However, you will be responsible to pay them upon delivery. UPS will contact you prior to deliver to advise you of the amount owed. iBUYPOWER does not collect this money at all.

Do you charge duty and tax to Canada?

Since we neither charge duty and taxes nor collect them, we do not calculate the amount owed upon delivery.

How much is duty and taxes to Canada?

All prices shown on iBuypower.com are in USD (U.S. Dollar). We do not convert to CAD (Canadian Dollar) since we only collect in USD.

Are prices shown in USD or CAD?

iBUYPOWER accepts, Visa, MasterCard, and American Express credit cards. We also accept pre-payment by bank wire transfer. We do not accept Discover card.

What payment methods does iBuypower accept?

If not paying by credit card, you may pre-pay by bank wire transfer.

I don't have a credit card.  How can I pay?

You may split payment into separate credit cards as long as the billing and shipping information are the same for each card.&nbsp; You can either enter the 2nd card info (and the amount you want charged on each card) in the comments box located at the end of the order process, or call in your order at 888-462-3899.

Can I pay with two credit cards?

While we do appreciate your service, we unfortunately do not offer any military discounts directly. We do, however, sell through the AAFES store at discounted rates. 

	The All Services Exchange: <a href='https://shop.aafes.com/shop/Login.aspx?ReturnURL=https://shop.aafes.com/shop/search/default.aspx?freeText%7C47054.610375=ibuypower'>https://shop.aafes.com/shop/Login.aspx?ReturnURL=https://shop.aafes.com/shop/search/default.aspx?freeText%7C47054.610375=ibuypower</a>

	iBuypower AAFES site: <a href='http://aafes.ibuypower.com/Lobby'>https://aafes.ibuypower.com/Home.aspx</a>

	We also have frequent promotions on our site that I suggest you check whenever you&rsquo;re ready to place the order. You can see them at: <a href='https://www.ibuypower.com/IbpPages/WeeklySpecial.aspx'>https://www.ibuypower.com/IbpPages/WeeklySpecial.aspx</a>

Do you offer Military discounts?

No, we currently do NOT accept will calls due to the COVID-19 pandemic.

Can I pick up my order from your location?

&nbsp;<div>Traditionally, most custom water cooled systems are all single looped, which means that there is only one&nbsp;flow of water going through all of your components. Going more in-depth, this means that from the&nbsp;reservoir, coolant drops down into your pump and then it flows to the first component, which is usually&nbsp;the CPU. After the CPU, for example, it can go to your motherboard chipset and then your video cards. As&nbsp;you can imagine, by the time the coolant reaches your video cards, it can be hot already and so the&nbsp;cooling ability of this type of system dimishes after each component. After the last component, the&nbsp;coolant then flows into the radiator to dissipate as much heat as it can before flowing back into the&nbsp;reservoir. The reason why it is usually like this is because the case only has the ability to fit one&nbsp;radiator.</div><div>&nbsp;</div><div>The other type of flow uses multiple loops and this ensures each component will get the best possible&nbsp;cooling. This means each component will have its own reservoir, pump, and radiator. This type of looping&nbsp;is more complex and requires many more components to be installed, which can lead to more failures.&nbsp;Futhermore, this type of looping can only fit into custom cases.</div><div>&nbsp;</div><div>With Erebus, we have improved upon the single loop flow. Erebus has the ability to fit up to four&nbsp;separate radiators, allowing each component to use its own radiator. It is still a single loop flow;&nbsp;however, after each component, the coolant will flow to a radiator to dissipate the heat before flowing&nbsp;into another component. This ensures that each component gets the best possible cooling available.</div><div>&nbsp;</div><div>To sum up, we designed Erebus to use the simple single looped system but with the cooling benefits of a&nbsp;multiple looped system!</div>

How does the water loop work in Erebus?

Yes, generally this option is available if you are sure that the part is defective.<div>There are two options to handle this:</div><div>1) Normal RMA – you first send us the defective part and we’ll replace it when we receive it.</div><div>2) Advance RMA – we first send the new part to you and then you send us the defective part afterwards. This second option requires us to secure the value of the part on a valid credit card until we receive the defective one back. Occasionally, depending on the type of part, we may require that the entire computer be returned.</div>

I have a defective part.  Can I exchange the part instead of shipping the entire computer back to you?

Please follow this link to <a href='https://www.ibuypower.com/support/contact-us'>Contact Us</a>.

I am missing something from my order.  What should I do?

You can check your order status by either clicking the Order Status button at the top of most pages on our site (<a href='https://www.ibuypower.com/support/order-status'>Order Status</a>), or logging into your My Account page, or calling us at 888-462-3899.&nbsp;

	You will be emailed status updates as your order progresses through the various status so please allow ample time for us to build and test your computer before checking your status.

How can I check the status of my order?

Just like your automobile, the coolant system for Erebus custom water cooled systems will need to be&nbsp;topped off. Unlike your automobile, you should not need to flush your coolant system unless you would&nbsp;like to try different coolant blends and colors.

	When you receive your Erebus custom water cooled system, the reservoir should be filled to around 85% to&nbsp;100%, or F (Full). You can see this on the front panel just below the optical bays. We recommend&nbsp;refilling the system once it reaches down to 50%, which may take around a year or two depending on the&nbsp;complexity of your custom build. It&#39;s important to note that if the reservoir gets close to E (Empty),&nbsp;you risk overheating your system.

	Adding more coolant is as simple as unscrewing the cap on the refill port on the top of your system. You&nbsp;can use a flat head screwdriver or even a coin.

	The coolant you use to refill you system is just as important. We fill all Erebus systems with high&nbsp;quality Koolance coolant that includes corrosion and biological inhibitors. If you were to refill with&nbsp;regular water, you risk damaging your system in the long term.&nbsp;If you purchased your Erebus system with the low-conductive coolant, we suggest you only refill with the&nbsp;same low-conductive coolant, otherwise you risk losing the low-conductive nature of the coolant.

	<img alt='' src='https://www.ibuypower.com/images/static/images/erebus.JPG' style='width: 332px; height: 348px; ' />

Refilling and Maintenance of Coolant System for Erebus systems.

For quite some time now, we&#39;ve seen some issues where the computer is shutting down from an overheated PSU (Power Supply Unit) or it is dieing too soon.&nbsp;This is in part due to modern case designs. Not that it&#39;s defective, but I guess you can say it&#39;s a&nbsp;combination of factors.&nbsp;
<div>
	If you&#39;ll notice in the past, PSU placement in the case was usually above the motherboard. With this&nbsp;design, it would be pulling warm to hot air into it, which can lead to early failures of the PSU. These&nbsp;days, most of the newer cases have the PSU placed at the bottom of the case. These cases were designed&nbsp;with vents at the bottom of the case so that the PSU can pull cool air directly from outside and blow out&nbsp;to the rear.&nbsp;</div>
<div>
	&nbsp;</div>
<div>
	The problem with this design is that if the computer is placed on top of thick carpeting, it can block&nbsp;the vent and thus suffocate the PSU. There is usually a small gap in between the PSU and the case so that&nbsp;the PSU can still pull air from inside the case, but sometimes that is still not enough.&nbsp;</div>
<div>
	&nbsp;</div>
<div>
	So, just a word of advice, if you get a bottom mounted PSU case with vents on the bottom, try not to&nbsp;place it directly on the carpet. If you still want to place it on the ground, place other items to stand&nbsp;it on just enough so that there&#39;s a gap between the carpeting and bottom intake vents.&nbsp;</div>

Computer Placement Suggestion

Generally, when you configure a gaming system, you would want to balance things out in terms of graphics and cpu performance. However, and for reference in this article we will use the Sandy Bridge platform, you can go with an extremely high-end graphics card setup on a Sandy Bridge system and I will tell you how and why. For this discussion, we will use a quad sli example that consists of two NVIDIA GTX 590 dual gpu video cards.

	All graphics cards use the PCIe (PCI Express) x16 slots. PCIe slots come in x1, x4, x8, and x16 lanes. This can mean both electrically (bandwidth) and physically. But, for the sake of this discussion, we&#39;ll only discuss it in terms of bandwidth. For all platforms, all motherboards come with at least one x16 PCIe slot. On the lower end platforms, any other PCIe slot would be x8 or even lower. For higher end platforms like the Intel X58 platform, the second PCIe slot would also be a x16 slot so if you were to go with a multi-gpu config, you would have access to the full x16 bandwidth on both cards.

	Technically speaking, you can still use a graphics card on a x8 PCIe slot but the card will not be able to use the full x16 bandwidth. Mid-range Sandy Bridge boards traditionally only have one x16 lane and the rest would be x8 or lower but many of these boards can still do SLI and Crossfire configurations. However, when you do this, both graphics cards will only use x8 bandwidth. The rule of thumb is when you have two or more graphics cards in sli or crossfire, it will run as fast as the slowest speed card. In this case, it would be the card in the x8 PCIe lane and so both would have to run at half bandwidth.&nbsp;

	Going back to the high-end X58 platform with at least two x16 PCIe lanes, this is why it is generally better to go with a high-end platform with a multi-GPU configuration. However, some board makers have upgraded mid-range platform boards to bypass these PCIe lane limitations. As of this time, both Asus and Gigabyte have 3-way SLI capable motherboards for the Sandy Bridge platform. It allows this with the addition of an NVIDIA NF200 chip that adds extra x16 bandwidth lanes. Using these boards will allow full x16 bandwidth for Quad SLI/Crossfire configurations on a mid-range platform.

Can I do Quad SLI/CrossfireX on Mid-range platforms?

Please refer to your order confirmation for estimated ship times.

How long does it take to ship a computer?

Shipping rates really depend on what you order,&nbsp;which shipping you select, and where we&#39;re shipping.&nbsp; You can see our standard rates here:&nbsp; <a href='https://www.ibuypower.com/support/shipping-details'>Shipping Detail

How much does shipping cost?

If your laptop was working fine for a while, but now it's shutting down while gaming. There is a good chance overheating is the cause and your air vents and heatsinks have become blocked with dust. This is very common and even happens to desktops. It is more common in laptops because of the much smaller vents and heatsinks.The easiest solution is to get a can of compressed air and blow out the vents. The best method is to blow the air in against the way the air normally flows out, which is generally in the back or the sides. Then blow air back the correct way (generally on the bottom of the laptop)to make sure to get all the dust out.

My laptop is overheating/ My laptop is shutting down while gaming.

Go to <a href='https://windowsupgradeoffer.com' target='_blank'>https://windowsupgradeoffer.com</a>&nbsp;for full offer details and to sign up.

How do I take advantage of this offer?

Systems ordered on or after June 2 are eligible for this offer.

I ordered on xxx date, but received after June 2, am I eligible?

Customers will receive a upgrade to Windows 8-Pro, no matter which version of Windows 7 they purchased.

Which version of Windows 8 will I receive?

Please check with the retailer you ordered the system from or go to <a href='https://windowsupgradeoffer.com'>https://windowsupgradeoffer.com</a> for more information.

I ordered an iBUYPOWER system through one of your retail partners (newegg, Best Buy, etc.). Is my system eligible for this upgrade?

My PC won't turn on

The iBUYPOWER Reward Points system is our way of thanking our loyal customers and fans for being a part of the Chimera Family! Earn and redeem points that can be applied towards ALL of our products on iBUYPOWER.com

What are iBUYPOWER Reward Points?

First, you must have an iBUYPOWER account.Second, select and purchase any product on iBUYPOWER.com. You will receive points based on the total base amount of your order (excluding tax and shippings fees). Finally, points will be credited to your member account 30 days after you have received the product. Keep in mind that the amount of points you receive is your total base amount of your order x 10. For example, an $899 system would give you 8990 points.

How do I earn iBUYPOWER Reward Points?

You can view your referral link in your iBUYPOWER account under 'Reward Points' tab.

Where is my referral link?

1. Please make sure you have registered and logged in to your iBUYPOWER account before your purchase. If you have already purchased as a guest. Please register a new account on iBUYPOWER.com to claim your points.2. Rewards points will only be available to use 30 days after product shipped.

I made a purchase on iBUYPOWER.com, but I haven't received my points yet.

Points can only be used in multiple of 1,000. Also, 1,000 points would give you $1 discount.They can also be used with coupon codes for additional discount.

Are there any usage restrictions with reward points?

Yes! Log into your iBUYPOWER account and click on the 'Share Points'button. Enter the amount of points you would like to give and the recipient's iBUYPOWER account e-mail. Then the points will be registered to his or her account.

I would like to share my points with a friend or family member. Is this an option?

1,000 points gives you $1 discount.

Points Value

Your reward points do not have an expiration date. You may use them anytime.

Do my Reward Points expire?

FAQs

Getting Started

Common Issues and Troubleshooting

Quick Start Guide

This issue can sometimes result from an incorrect boot setting in BIOS. Enter BIOS by taping Delete as the system powers on. Once you see the BIOS screen, click to enter Advanced Mode, then look for a menu called Boot. Under that menu is a setting called CSM or Compatibility Support Module. Set that to Disabled, then save and reset. If that does not solve the issue, check further troubleshooting in our <a href='//content.ibuypower.com/Images/Support/basicGuides/104_No_Boot.pdf' target='_blank'> No Boot Guide</a>

Reboot and Select Proper Boot Device Error [PDF]

Unboxing [Video]

First Boot Guide [PDF]

No Power [Video]

No POST [Video]

No Boot [Video]

Site Map